Live dealer games at casinos like Kiwi's Treasure and Golden Tiger feature real-time chat where you interact with dealers and other players. Keep chat respectful and friendly — avoid offensive language, harassment, or inappropriate comments toward dealers or players. Dealers can report abusive behaviour, which may result in chat bans or account suspension.

Don't spam the chat or slow down the game. Excessive chatting can disrupt gameplay, especially at busy blackjack or roulette tables. Keep messages brief, avoid typing during critical moments (like when the dealer is dealing cards), and remember dealers are managing multiple players simultaneously. If you have technical issues, use the support button instead of the chat.

Congratulate winners, don't gloat. Celebrating a big win is fine, but avoid rubbing it in other players' faces or criticising their strategy when they lose. At multiplayer games like live blackjack, players at your table can see your decisions — if someone makes a "bad" play by normal strategy, don't berate them. Everyone plays differently, and backseat gaming kills the fun.

Never share your casino account credentials. Casinos like GambleZen and Yukon Gold strictly prohibit account sharing. Each account must be used by one person only — sharing login details or allowing someone else to play on your account violates terms of service and can result in account closure and forfeiture of funds.

Complete verification promptly when requested. NZ casinos require identity verification before processing withdrawals (Know Your Customer regulations). When a casino emails requesting ID, proof of address, or payment method verification, respond within the stated timeframe (usually 7-14 days). Delays can hold up your withdrawals and frustrate support staff.

Don't attempt bonus abuse or multi-accounting. Creating multiple accounts to claim welcome bonuses repeatedly, or coordinating with others to exploit promotions, is fraud. Casinos track device IDs, IP addresses, and payment methods — they will catch multi-accounting and ban all associated accounts. Stick to one account per person, one per household.

Be polite and patient with support agents. When contacting live chat or email support at casinos like Casino Kingdom or Luxury Casino, remember you're speaking to a human doing their job. State your issue clearly, provide relevant details (account username, transaction ID, etc.), and avoid aggressive or abusive language even if you're frustrated.

Don't make frivolous complaints or threats. Claiming you'll "report them to authorities" or "leave a bad review" over minor issues (like losing streaks, which are normal variance) damages your credibility. Save escalations for genuine problems — account lockouts, missing deposits, or unfair bonus cancellations. Most issues resolve faster with calm, factual communication.

Read terms and conditions before asking basic questions. Questions like "what's the wagering requirement?" or "how long do withdrawals take?" are answered in the casino's T&Cs and FAQ pages. Check these first to save time — support agents appreciate players who do basic research before opening a ticket.

Set deposit limits and stick to them. All reputable NZ casinos (including Grand Hotel Casino and Phoenician Casino) offer deposit limit tools — daily, weekly, or monthly caps on how much you can deposit. Set these based on your disposable income, not your total income. Once set, don't contact support asking to raise limits impulsively mid-session.

Take breaks and use reality checks. Most casinos offer session timers or pop-up reminders after 60-90 minutes of play. Don't ignore these — step away for 10 minutes, hydrate, and clear your head. Continuous gambling without breaks impairs judgment and increases the likelihood of chasing losses.

Never gamble while intoxicated or emotional. Playing online when drunk, upset, or stressed leads to poor decisions — oversized bets, ignoring strategy, or depositing more than you planned. If you're feeling impaired or emotional, close the casino app and come back when you're clearheaded. Gambling should be entertainment, not an escape.

Use payment methods in your own name. NZ casinos like Players Palace and Quatro Casino require deposits and withdrawals via payment methods registered to the account holder. Don't use someone else's card, bank account, or e-wallet — this triggers fraud alerts and delays your withdrawals. Verification will fail if the name on your Visa card doesn't match your casino account name.

Don't abuse chargebacks or reverse deposits. If you deposit $100 NZD via credit card, play, lose, then file a chargeback claiming the transaction was fraud, that's theft. Casinos ban players who abuse chargebacks, and you may be blacklisted across multiple brands. If you have a legitimate dispute (like a double charge), contact the casino first before involving your bank.

Be realistic about withdrawal times. POLi deposits are instant, but withdrawals to bank accounts take 1-3 business days. E-wallet withdrawals (Skrill, Neteller) clear in 24 hours. Don't harass support every 6 hours asking "where's my money?" if your withdrawal is still within the stated processing window. Casinos appreciate patience — frantic emails don't speed up bank processing times.